Last updated: January 1, 2025
We're not trying to be sneaky with your data. This policy explains what info we collect, why we need it, and how we use it. We keep things simple because nobody likes reading legal jargon.
If we make changes to this policy, we'll email you if you're a registered customer. No surprises.
Order Information
When you place an order, we collect your name, phone number, delivery address, and email (if provided). We need this to deliver your anime goodies and contact you about your order.
Website Usage Data
We collect basic info about how you use our website - pages you visit, time spent, device type, browser info. This helps us make the site better and fix bugs.
Cookies and Tracking
We use cookies to remember your preferences and keep your cart intact. We also use analytics tools like Google Analytics to understand traffic patterns.
Newsletter Information
If you subscribe to our newsletter, we store your email address and sending preferences. You can unsubscribe anytime.
Order Processing and Delivery
We use your contact and address info to process orders, arrange delivery, and send you updates about your purchase. Pretty straightforward.
Customer Service
When you email us with questions or problems, we use your info to help solve them. We keep records of our conversations to provide better support.
Website Improvement
Usage data helps us understand which products are popular, where people get stuck on the site, and what needs fixing.
Marketing Communications
If you opt in, we'll send you emails about new products, sales, and anime-related content. You can opt out anytime.
Shipping Partners
We share your delivery info with shipping companies to get your orders to you. They're bound by their own privacy policies and shipping agreements.
Payment Processors
For non-COD orders, we use secure payment processors. They handle payment info according to industry security standards.
Service Providers
We work with companies that help us run our business - email services, analytics, customer support tools. They only get the info they need to do their job.
Legal Requirements
We'll share info if required by law, to protect our rights, or to investigate fraud or security issues.
What We Don't Do
We don't sell your personal info to marketers, data brokers, or anyone else. Your info stays with us and our trusted partners only.
How We Protect Your Info
We use SSL encryption, secure servers, and industry-standard security measures. Our team follows security protocols and we regularly update our systems.
No Payment Data Storage
Since we primarily use cash on delivery, we don't store credit card info. When we do process cards, we use PCI-compliant payment processors.
Access Controls
Only authorized employees can access customer data, and only when needed for business purposes. We monitor and log access to sensitive information.
Access Your Data
You can request a copy of the personal information we have about you. Just email us and we'll send it over within a reasonable time frame.
Update or Correct Info
If your info changes or if you spot an error, let us know and we'll fix it. We want to keep your data accurate.
Delete Your Data
You can request that we delete your personal information. We'll do so unless we need to keep it for legal or business reasons.
Marketing Opt-Out
Don't want marketing emails? Click unsubscribe in any email or email us directly. We'll remove you from marketing lists but may still send order-related emails.
Cookie Controls
You can disable cookies in your browser settings, though this might affect some website functionality like keeping items in your cart.
How Long We Keep Your Data
We keep your info as long as needed to provide our services, comply with legal obligations, and resolve disputes. Order info is typically kept for several years for warranty and customer service purposes.
Inactive Accounts
If you haven't made a purchase or interacted with us for an extended period, we may delete or anonymize your data after notifying you.
Analytics and Advertising
We use Google Analytics and may use social media advertising platforms. These services have their own privacy policies that govern how they handle data.
Social Media Integration
If you interact with our social media accounts or use social login features, those platforms' privacy policies apply to that interaction.
External Links
Our website may contain links to other sites. We're not responsible for their privacy practices, so check their policies before sharing info.
Our website is intended for users 13 and older. We don't knowingly collect personal information from children under 13. If we discover we have, we'll delete it promptly.
If you're under 18, please make sure your parent or guardian is okay with your purchase before ordering.
If you're outside the US, please note that we transfer and process data in the United States. By using our service, you consent to this transfer.
We take steps to ensure appropriate protection of your data regardless of where it's processed.
We're happy to explain how we handle your data or help with any privacy concerns.
privacy@espaciokawaii.com
1-800-KAWAII (Mon-Fri, 9AM-6PM EST)
We typically respond to privacy requests within 48 hours