Last updated: January 1, 2025
These Terms of Service govern your use of our website and purchase of our products. By shopping with us, you agree to these terms. If you don't agree, please don't use our service.
We may update these terms occasionally. We'll email you about major changes if you're a registered customer.
Cash on Delivery
We offer cash on delivery for most orders. You pay when you receive your package. Payment must be made in cash to the delivery person at the time of delivery.
Order Confirmation
All orders are subject to availability. We'll contact you within 24 hours if there are any issues with your order.
Pricing
Prices are in USD and include all applicable taxes. Shipping costs will be clearly displayed during checkout.
Order Cancellation
You can cancel your order within 24 hours by emailing support@espaciokawaii.com. After processing begins, cancellations may not be possible.
Delivery Times
Standard delivery takes 2-5 business days. We'll provide tracking information once your order ships. Delivery times may vary during peak seasons.
Delivery Address
You must provide an accurate delivery address. We're not responsible for packages delivered to incorrect addresses provided by the customer.
Failed Deliveries
If delivery fails due to customer unavailability, additional delivery fees may apply. We'll attempt delivery up to 3 times.
30-Day Return Policy
You can return unused items in original packaging within 30 days of delivery. Items must be in the same condition as received.
Return Process
Contact us at support@espaciokawaii.com to initiate a return. We'll provide return instructions and a return label if applicable.
Refunds
Refunds will be processed within 5-7 business days after we receive the returned item. Original shipping costs are non-refundable unless the return is due to our error.
Non-Returnable Items
Damaged packaging, missing accessories, or items not in original condition cannot be returned unless the item was defective upon arrival.
Authenticity Guarantee
All our products are sourced from official distributors and are 100% authentic. We guarantee the authenticity of all items sold.
Product Descriptions
We strive to provide accurate product descriptions and images. However, actual products may vary slightly from images due to lighting or monitor settings.
Limited Quantities
Many of our items are limited edition or exclusive. Availability is subject to stock on hand at the time of order processing.
Prohibited Activities
You may not use our website for any unlawful purpose, attempt to interfere with website functionality, or engage in any activity that could harm our business or other customers.
Account Security
If you create an account, you're responsible for maintaining the security of your login credentials. Notify us immediately of any unauthorized use.
Licensed Products
Our products are officially licensed merchandise. All trademarks, characters, and designs belong to their respective copyright holders.
Website Content
Our website content, including text, images, and design, is protected by copyright. You may not reproduce or distribute our content without permission.
We're not liable for indirect, incidental, or consequential damages arising from your use of our website or products. Our liability is limited to the purchase price of the item in question.
We make no warranties beyond those expressly stated and disclaim all implied warranties to the extent permitted by law.
If you have a problem, please contact us first at support@espaciokawaii.com. We'll work with you to resolve any issues.
These terms are governed by the laws of the state where our business is incorporated. Any disputes will be resolved in the courts of that jurisdiction.
We're here to help clarify anything that doesn't make sense.
support@espaciokawaii.com
1-800-KAWAII (Mon-Fri, 9AM-6PM EST)